FAQs
Frequently Asked Questions
In this sections you will find frequently asked question; if you have any other questions feel free to get in touch with us by giving us a call: +447858954126 +447979313802 or Emailing us: info@360circleofcare.com
What does 360 Circle of Care Ltd do?
We are a company that specialises in the provision of live in care.
Is 360 Circle of Care registered with the Care Quality Commission (CQC)?
Yes, we are regulated by the Care Quality Commission (CQC). This ensures that we meet the highest possible standards of care and service quality.
How are your caregivers selected?
We always strive to ensure that the caregiver we place with your loved one is the best possible match for their situation and needs. If, for any reason, the caregiver is not as compatible as we hoped, we will quickly replace them with a new caregiver.
How does the process of arranging a Registered Carer work?
Following your initial enquiry, one of our nurse managers will contact you to find out more about your nursing or care requirements and discuss the options available through with you.
How do you ensure your staff are trustworthy?
Our recruitment processes are extremely stringent and include face-to-face interviews, reference checks, criminal record checks (DBS) and occupational health clearances.
What is the minimum visit time you offer?
In order to provide a quality, person centred service, our minimum visit time is 1 hour however this is subject to the care requirements and location.
Do you provide live-in carers?
Yes, we provide live-in Carers. If you are requiring a resident nurse or carer then we are often able to accommodate this in a variety of locations.
How do I pay for live in care for the elderly?
When you hire a live in carer for the elderly, you will pay through our website via card payment, bank transfer or direct debit. We can also support payments through third party payment services such as Purple, SILC and Disability Focus. The funds go into escrow (a safe and secure 3rd party account) and when you tell us the service has been delivered we will release funds to the live in carer.
What if I have a problem with the service provided by my carer?
Minor issues should be discussed directly with your carer in the first instance to find a solution. All carers are committed to providing the best care they can deliver and will be happy to receive feedback as it will allow them to improve their level of service. However, if there is a more serious problem, please let us know immediately so that we can investigate, advise and take appropriate action.
How do I complain about the home care services I receive?
If you’re not satisfied with the help you’re receiving, you have the right to complain. Start by contacting our agency directly. We have a formal complaints procedure in place to address any concerns you may have. If you’re not happy with our response, you can escalate the complaint to the Local Government & Social Care Ombudsman or inform the Care Quality Commission.
Incorporated and registered in England and Wales with Company Nunmber: 12124138
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